Job Title

Customer Service Coordinator (Logistics)

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Amardeep C

53 Active Positions

Job Description

  1. Job Purpose

The Jobholder is responsible for the full process of all network orders captured for Customers and agents.

  • Generating Booking and Quotation
  • Negotiating with Vendors and suppliers on rates
  • Generating and qualifying leads from cold calling
  • Managing, tracking and following up on leads
  • Track and Trace shipments
  • Proactive updates to customer for every check point
  • Job Invoicing and reporting
  • Meeting monthly and quarterly targets in accordance with goals
  • Creating and updating activity reports

  1. Principal Accountabilities
  • To ensure that all calls are answered within a set period of time during working hours.
  • To keep special focus on assigned customers accounts, understand the requirements, work towards building strong relationship, and to initiate new leads within assigned territory/region
  • To process quotes, order and timely follow-ups, to understand the related issues and to identify the solutions to ensure customer satisfaction
  • To work towards maintaining and increasing sales in assigned territory.
  • To assist office in adhoc/administrative duties
  • To receive and process shipments as per current procedures for relevant service ensuring that customer specific instructions are followed
  • To acknowledge emails within the agreed timelines
  • To coordinate with different entities and countries  for rates inquiry
  • To negotiate with agents, airlines for better rates
  • To get spot rates for heavy weight shipments
  • To track and trace every shipment till the shipment reached the last check point
  • To provide timely updates to customers proactively
  • To escalate to line supervisor/Account manager any service failures caused by subcontractors or other entities
  • To follow-up on value added services
  • Perform pre-alert and pro-active track and trace
  • Maintain and make all required data available to obtain the detailed monthly  consolidation and reporting
  • Set up and maintain archive filing system; import and export files, including packing list, waybills, invoices, customs related documents etc.

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Tags: bba, BPO, coordinator, customer service, freight, fresher, logistics

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