Job Description
Location- Sreekarym, Trivandrum
A **Parts Advisor** plays a key role in automotive dealerships, repair shops, or parts suppliers, ensuring that the right parts and accessories are available for mechanics and customers. The role typically involves inventory management, customer service, and parts ordering. Here’s a breakdown of a **Parts Advisor’s job description**:
### Key Responsibilities:
1. **Customer Service**:
– Assist customers (walk-ins, calls, or online inquiries) with identifying, selecting, and purchasing the correct automotive parts or accessories for their vehicles.
– Provide technical advice or recommendations based on the customer’s needs and vehicle specifications.
– Handle customer complaints or issues with parts, ensuring quick resolutions.
2. **Inventory Management**:
– Maintain an organized inventory of parts in the stockroom.
– Monitor stock levels, ensure adequate supply, and reorder parts when necessary.
– Organize and label parts and accessories to ensure easy retrieval and tracking.
3. **Parts Ordering**:
– Order parts from suppliers as needed, ensuring quality and timely delivery.
– Negotiate pricing and terms with suppliers to maintain profitability and stock levels.
– Track incoming shipments and ensure that received items match the order details.
4. **Collaboration with Technicians**:
– Work closely with service technicians and mechanics to provide parts required for vehicle repairs.
– Ensure the correct parts are provided promptly to minimize repair delays.
– Maintain communication with the service department regarding parts availability and delays.
5. **Sales & Upselling**:
– Identify opportunities to upsell parts or accessories to customers.
– Offer promotions, warranties, or upgrades where applicable to enhance customer satisfaction and increase revenue.
6. **Administration**:
– Handle paperwork for parts orders, returns, and invoices.
– Keep accurate records of parts sales, inventory levels, and orders.
– Update computer systems with new parts information and inventory changes.
7. **Returns and Warranty Handling**:
– Process returns of defective or incorrect parts and manage warranty claims for customers.
– Communicate with suppliers or manufacturers to resolve any issues related to warranties.
8. **Safety & Compliance**:
– Follow all safety regulations regarding the handling and storage of parts.
– Ensure compliance with company policies, industry standards, and local laws regarding automotive parts.
### Skills and Qualifications:
– **Technical knowledge** of automotive parts, vehicles, and systems.
– Strong **customer service** and communication skills.
– Experience with **inventory management systems** and the ability to track stock levels.
– Basic **computer skills**, including familiarity with ordering and invoicing software.
– Attention to detail and **organizational skills**.
– Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
– **Problem-solving** skills to address customer needs and resolve parts-related issues.
### Preferred Experience:
– Previous experience in the automotive industry, particularly in parts sales or service.
– Certification or training in automotive parts management (preferred but not always required).
This role is critical in ensuring smooth operations within a service center or dealership, where parts availability directly affects repair efficiency and customer satisfaction.