Job Description
We are looking for a dynamic and customer-focused Customer Relations Executive to manage client interactions, provide guidance on overseas education, immigration, travel, and work visa services, and ensure a smooth end-to-end customer experience. The ideal candidate should have excellent communication skills and a strong ability to build and maintain client relationships.
Key Responsibilities:
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Handle inbound and outbound calls, emails, and walk-in inquiries.
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Provide detailed information about overseas education, immigration, work visas, travel, and job consultancy services.
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Guide clients through documentation and application processes.
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Maintain regular follow-ups with prospects and existing clients.
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Coordinate with internal teams (documentation, visa processing, university partners, etc.).
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Maintain accurate client records in CRM/system.
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Resolve customer queries and complaints professionally.
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Ensure high customer satisfaction and positive client experience.
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Achieve monthly targets for conversions and service quality.
Required Skills & Qualifications:
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Bachelor’s degree in any discipline.
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1–3 years of experience in overseas education, immigration, travel, or related consultancy (Freshers with excellent communication skills can also apply).
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Strong verbal and written communication skills in English (additional languages are a plus).
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Good convincing and negotiation skills.
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Basic knowledge of visa processes, international universities, or travel documentation preferred.
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Proficiency in MS Office and CRM tools.
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Ability to work in a target-driven environment.
Key Competencies:
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Customer-centric approach
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Relationship building skills
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Attention to detail
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Problem-solving ability
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Time management
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