Job Description
Job Summary: We are seeking passionate engineers who are eager to learn and build a future-proof career in the no-code/low-code revolution. This role involves working closely with customers worldwide to help them implement CRM and business automation using our no-code software platform while ensuring a high level of customer satisfaction. Responsibilities include building no-code CRM modules, workflows, chatbots, automations, and connectors, as well as integrating our platform with third-party software through APIs using our visual builders. This job does not require extensive programming, as most tasks involve software development using our no/low-code module platform.
Key Responsibilities:
● Identifying customers’ requirements and onboarding customers with our no-code software.
● Integration with 3rd party software using our no code API & Webhook builders/
● Troubleshooting the logical issues in the software products and educating the customers on proper usage of different features.
● Develop and sustain strong customer relationships to enhance satisfaction.
● Increase the product usage ratio by educating the customers about different possibilities and values the product can add to their business
● Provided technical support and guidance on software features and functionalities.
● Collaborate with internal teams, including sales, marketing, product development, and customer support to ensure a seamless customer experience.
● Minimise the Churn ratio by providing high-quality customer support and experience Qualifications: Bachelor’s degree in IT, Computer Science.
● Strong logical reasoning skills with the attitude to get this done
● Basic understanding of any programming language
● Strong background in software project management.
● Excellent communication, negotiation, and presentation skills.
● Ability to manage multiple SaaS product lines and customer segments.
● Should be a proactive communicator