Job Description
Job Overview
We are looking for a motivated and enthusiastic Telecaller to join our team. The candidate will be responsible for making outbound calls, handling customer inquiries, and supporting sales or service processes over the phone.
Key Responsibilities
- Make outbound calls to potential and existing customers
- Explain products/services clearly and effectively
- Handle inbound customer queries and provide accurate information
- Generate leads and follow up on prospects
- Maintain records of calls and customer details
- Build and maintain good customer relationships
- Handle customer complaints professionally and escalate when needed
Required Skills
- Good communication skills (English + Malayalam preferred)
- Basic computer knowledge (MS Office, CRM tools)
- Strong convincing and negotiation skills
- Ability to handle rejection and remain motivated
- Good listening and problem-solving skills