Job Description
Key Responsibilities
- Ensure timely completion of repairs and maintenance with quality standards.
- Monitor and guide service advisors, technicians, and support staff for improved efficiency.
- Prepare and maintain service records, job cards, warranty claims, and MIS reports.
- Coordinate with spare parts and inventory teams to ensure availability of required parts.
- Track and achieve monthly service revenue, customer satisfaction, and retention targets.
- Train, motivate, and evaluate team members to enhance productivity and skill levels.
Required Skills & Competencies
- Strong leadership and team management skills.
- Excellent communication and customer-handling abilities.
- Technical knowledge of automobiles/service industry (depending on domain).
- Problem-solving and decision-making skills.
- Ability to work under pressure and meet deadlines.