Job Title

Business Officer

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HR @ C2W

875 Active Positions

Job Description

The Travel Operations Manager manages all aspects of travel operations including reservations, ticketing, travel coordination and customer support. He/She also handles tour assignments. He/She has overall control over day-to-day operations.He/She is service-oriented with strong multi-tasking skills. He/She guides the operations teams to address any customer feedback and vendor management issues. He/She is able to think clearly in emergencies and ensures smooth tour operations in accordance with schedules.

  • Conduct training on service standards for employees.
  • Develop corporate governance measures.
  • Develop disaster relief, incident and contingency guidelines.
  • Develop safety and security guidelines for developed schedules.
  • Ensure accurate and timely reporting of vendors’ performance.
  • Ensure tour operations follow regulations including visa and immunisation requirements.
  • Evaluate how latest technology trends can be leveraged on to improve productivity and innovation.
  • Evaluate performance of travel operations teams.
  • Gather and analyse feedback for operational improvements and product development.
  • Implement department’s recruitment and retention efforts.
  • Manage budgets in accordance with departmental work plans.
  • Manage customer issues and disputes.
  • Manage escalated contractual issues with existing vendors.
  • Monitor adherence to service level standards by vendors.
  • Monitor vendors’ adherence to safety and health guidelines at sites.
  • Propose department’s budgets for management approval.
  • Provide on-the-job training to staff.
  • Recommend improvements to customer service experience.
  • Review customer demand data to support the product and experience development department.
  • Schedule tour guiding assignments based on fit and availability.

Business Development Executive Responsibilities:

  • Familiarizing yourself with all products and services offered by our company.
  • Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.
  • Attending networking activities to research and connect with prospective clients.
  • Maintaining meaningful relationships with existing clients to ensure that they are retained.
  • Suggesting upgrades or added products and services that may be of interest to clients.
  • Crafting business proposals and contracts to draw in more revenue from clients.
  • Negotiating with clients to secure the most attractive prices.
  • Equipping staff with the technical and social skills needed to enhance sales.
  • Reviewing clients’ feedback and implementing necessary changes.
  • Remaining in tune with trends in consumption to ensure that our offerings remain relevant.

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