Job Description
AI ArchitectLocation: Trivandrum, Kerala Experience Level: 4-5 years of proven experience We are seeking a highly skilled and experienced AI Architect to join our innovative team. In this pivotal role, you will be instrumental in designing and managing the build of cutting-edge AI products, specifically focusing on complementary AI solutions for Contact Centers that enhance the experience for our end customers. Responsibilities: • Design and manage the end-to-end lifecycle of AI product builds, ensuring robust, scalable, and high-performance solutions. • Architect cost-effective and efficient Conversational AI, Generative AI, and Agentic AI platforms tailored for Contact Center environments.• Leverage deep expertise in both publicly accessible Large Language Models (LLMs) and various Open Source models to select and integrate the most suitable technologies. • Develop deployment strategies for AI products, ensuring seamless hosting in cloud environments as well as on-premise data centers. • Collaborate with product managers, engineers, and data scientists to translate business requirements into technical specifications and architectural designs. • Provide technical leadership and mentorship to development teams, guiding best practices in AI solution design and implementation. • Stay abreast of the latest advancements in AI, machine learning, and natural language processing, incorporating new technologies where appropriate. • Ensure the security, compliance, and ethical considerations are embedded into all AI architectural designs. Qualifications: • Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related technical field. • 4-5 years of proven experience in AI architecture, with a strong portfolio of successful AI product deployments.
• Demonstrated proficiency in designing and implementing solutions utilizing publicly accessible LLM models (e.g., OpenAI GPT series, Google’s LLMs) and various Open Source models. • Extensive experience with cloud platforms (e.g., AWS, Azure, GCP) for deploying and managing AI services. • Solid understanding of on-premise and data center deployment strategies for AI applications. • Strong background in Conversational AI, Generative AI, and Agentic AI concepts and technologies. • Prior experience in developing AI solutions specifically for Contact Centers is highly desirable. • Excellent problem-solving, analytical, and communication skills, with the ability to articulate complex technical concepts to diverse audiences. • Proven track record of driving innovation and delivering impactful AI-driven products.