Job Description
Job Summary:
We are seeking a dynamic and results-driven Branch Manager with a minimum of 2 years of experience in retail sales. The ideal candidate will be responsible for overseeing branch operations, driving sales, managing a team, and ensuring excellent customer service. The Branch Manager will play a key role in achieving business targets, maintaining compliance, and fostering a positive work environment.
Key Responsibilities:
Sales & Business Development:
- Develop and implement sales strategies to meet and exceed branch targets.
- Drive revenue growth through effective customer acquisition and retention strategies.
- Identify new business opportunities and partnerships within the local market.
- Monitor competitor activities and market trends to stay ahead in the industry.
Team Management:
- Lead, mentor, and motivate the sales team to achieve performance goals.
- Conduct training sessions to enhance product knowledge and sales techniques.
- Monitor employee performance and provide regular feedback for improvement.
- Foster a positive and collaborative work environment.
Customer Service & Relationship Management:
- Ensure high levels of customer satisfaction by delivering exceptional service.
- Handle customer inquiries, complaints, and escalations professionally.
- Build and maintain strong relationships with key customers.
Operations & Compliance:
- Oversee daily branch operations, ensuring efficiency and adherence to company policies.
- Maintain accurate sales records, inventory, and financial transactions.
- Ensure compliance with regulatory requirements and company standards.
- Manage stock levels and coordinate with vendors for product availability.
Requirements:
- Minimum 2 years of experience in retail sales, preferably in a leadership role.
- Strong sales and business development skills.
- Excellent leadership, communication, and problem-solving abilities.
- Customer-focused mindset with the ability to handle pressure.
- Knowledge of retail operations, inventory management, and sales reporting.
- Proficiency in MS Office and retail management software.
- Bachelor’s degree in Business Administration, Sales, or a related field (preferred).