Job Title

French – Customer Support- Non Voice

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414 Active Positions

Job Description

 Answer inbound chat, covering a full range of Clients products and services including obtaining all information necessary for resolution.

  • Be knowledgeable of all Client marketing initiatives and effectively communicate promotions to customers.
  • All other duties as assigned
  • Follow standard processes and procedures;
  • Identify and escalate priority issues per Client specifications;
  • Redirect problems to appropriate resource;
  • Offer alternative solutions where appropriate with the objective of retaining customers and client’s business;
  • Follow up and make scheduled callbacks to customers where necessary;

Job Qualifications:

  • Effective French oral & writing communication skills.
  • Excellent customer service skills and great enthusiasm for helping customers
  • Must be able to prioritize and complete all job duty requirements
  • Must be able to adhere to schedule changes based on department and/or business
  • Must be an energetic self-starter with the ability to work both independently and within a team
  • Excellent time management skills, attention to detail and the ability to multi task.
  • Competent in MS office and web browser environments
  • Ability to continually display positive attitude.
  • Stay current with system information, changes and updates
Tags: BPO, french

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