As a Front Desk Manager in the hospitality industry, your primary responsibility is to ensure the efficient and smooth operation of the front desk or reception area. You will play a crucial role in creating a positive first impression for guests and maintaining a high level of customer satisfaction. The following duties and responsibilities are typically associated with this role:
Greet and welcome guests in a professional and friendly manner.
Handle guest check-ins and check-outs efficiently.
Address guest inquiries, requests, and concerns promptly and courteously.
Provide information about hotel facilities, services, and local attractions.
Manage and oversee the reservation system to ensure accuracy and efficiency.
Coordinate with other departments to accommodate special requests or needs.
Monitor room availability and work towards maximizing occupancy.
Train, supervise, and evaluate front desk staff.
Create work schedules and ensure adequate coverage.
Foster a positive and collaborative work environment.
Effectively communicate with other hotel departments to ensure seamless operations.
Relay important information to staff, such as changes in policies or procedures.
Address and resolve guest issues and complaints in a timely and professional manner.
Collaborate with other departments to resolve complex problems.
Maintain accurate records of guest interactions, transactions, and room inventory.
Prepare reports related to front desk operations as required.
Oversee the use of hotel management software and point-of-sale systems.
Ensure staff is trained in the use of relevant technologies.
Implement and enforce security protocols to ensure the safety of guests and staff.
Act in accordance with emergency procedures and protocol
Assist in the preparation and monitoring of the front desk budget.
Control costs and expenditures within the allocated budget.
Ensure adherence to brand standards and quality benchmarks.
Participate in regular quality assurance assessments.
Bachelor’s degree in Hospitality Management or a related field (preferred).
Previous experience in a front desk or guest services role (Min 1 yr in same field)
Strong interpersonal and communication skills.
Leadership and team management abilities.
Proficiency in hotel management software and Microsoft Office Suite.
Exceptional customer service skills.
Work Location: Varkala, Trivandrum