Job Description
Description:
- Follow up customer calls where necessary
- Complete call logs and produce call reports
- Answer calls professionally
- Respond to customer inquiries
- Research required information using available resources
- Handle and resolve customer complaints
- Enter customer information
- Identify and escalate priority issues
- Route calls to appropriate resource
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with system information, changes and updates
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare vouchers
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing etc.
Preferred Skills:
Ø Computer Literacy
Ø Effective Written and Verbal Communication Skills
Ø Guest Service
Ø Able to work flexible schedule
Ø Strong Interpersonal Skills
Ø Multiple Language Knowledge
Ø Neat and Professional Appearance