Job Description
MAIN ACCOUNTABILITIES
- Hardware/Network maintenance and support
- Application support
- Provide constant VOIP/IP phone support (Elastix IP PBX & Asterisk (PBX) server
- Create and maintain PBX server, Knowledge in Asterisk(PBX) server
- To assist office 365 account maintenance, Knowledge in SharePoint
- To assist in Outlook configuration, Repairing crashed PST files.
- To assist in Exchange server maintenance
- To assist in Citrix server maintenance
- To assist with the administration of the company’s computer network
- To carry out daily data backup routines
- To record and provide first line support for all hardware faults
- To report and follow up hardware faults to external support companies as required
- To assist in coaching users in the use of PC based software packages e.g. Word, Excel, PowerPoint etc
- To maintain an accurate inventory of computer equipment and software
- To maintain stocks of computer consumables
- To carry out installation of hardware and operating system software as required including cable routing.
- To provide support for the production of reports as requested.
- Provides basic troubleshooting, repair and maintenance for computer equipment (e.g.
microcomputers, disk drives, and laser printers) and may assist with testing personal
computers and peripherals on a network to diagnose, hardware versus software
problems;
- Troubleshoots, diagnoses problems, implements corrective action procedures within
prescribed guidelines and/or escalates to other technical resources as appropriate
- Any other ad hoc duties requested
- Produce required systems-related documentation
- Ensuring the proper Internet connection from all the workstations.
- Configuration of all the equipment in the office
- Check all the equipment as to regard of its proper functioning
- Contribute to a positive attitude among staff toward technology utilization
- Communicates clearly, respectfully and transparently with people of both genders, different nationalities and cultures to facilitate learning while expanding IT comprehension
- Understands and responds promptly to user needs and concerns
- Seeks feedback on the quality of service provided and follows up to ensure complete satisfaction
- Positive client service provider showing flexibility and an eagerness in arriving at user-friendly solutions
- Windows server 2008 and Above
- Knowledge in Exchange Server configuration
- Knowledge in Office 365, Email configuration in outlook, repair crashed PST file.
- Knowledge in LAN/WAN/VPN configuration
- MCP/MCSE/A+/CCNA,…..certification is a plus.
- Windows 10,11 Home and Professional
- Mac OS
- Hands-on knowledge of PC based office systems
- Good communication and interpersonal skills
- Professional attitude
- Self-motivated
- Work with minimum supervision
- Microsoft Desktop applications
- Proactive problem solving
- Creativity and innovation
- Motivate staff and lead them in the achievement of their learning objectives
- Reliability, accuracy and high quality of work Commitment to continuous learning