Job Description
The Position
- Complete all support requests per service level agreements.
- Identify, eliminate, and resolve all issues in the realms of audio, video, control, digital signage, and networking.
- Coordinate and assign new customer incidents, problems, and requests via ticketing system.
- Complete research on system lifecycle, document, and deliver to sales team and client for evaluation.
- Pull from and contribute to a pool of Knowledge Base articles and in-house trainings.
- Work with direct supervisor to maintain a high level of customer service and in-depth knowledge of Collaboration and Digital Signage Systems.
Professional Requirements
- Self-sufficient, well prepared, and motivated to quickly prioritize and execute tasks.
- Strong communication skills in English and ability to create clear documentation required.
- Invested in providing a superior customer experience and making a positive impact on peers and customers.
- Punctual and timely in responding to requests, delivering communication, and documenting service.
- Team spirit with solid organizational and time-management skills.
- Able to navigate high pressure situations and comfortable de-escalating conflict of all levels.
- Direct experience in troubleshooting and problem-solving issues in technology.
- Audio DSP knowledge preferred and Crestron/QSC programming knowledge a plus.
- Experience in any Support roles is a Plus.
- * Ability to learn quickly with good foundation in technology is a requirement when Adequate training is provided
Other Requirements
- Engineering Degree in Electronics is preferred
- This position will require working in second shift (Up to 12AM) to match customer timing for the job
Radiant Technology Core Values
Quality First
Make a Positive Impact
Own It – Prioritize and Execute
Continuous Improvement
Set Clear Expectations