Job Title

IT/AV Support Engineer

  • Position:
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  • Job ID: 05956
  • Applications: 0
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HR @ C2W

1231 Active Positions

Job Description


The Position

  • Complete all support requests per service level agreements.
  • Identify, eliminate, and resolve all issues in the realms of audio, video, control, digital signage, and networking.
  • Coordinate and assign new customer incidents, problems, and requests via ticketing system.
  • Complete research on system lifecycle, document, and deliver to sales team and client for evaluation.
  • Pull from and contribute to a pool of Knowledge Base articles and in-house trainings.
  • Work with direct supervisor to maintain a high level of customer service and in-depth knowledge of Collaboration and Digital Signage Systems.

Professional Requirements

  • Self-sufficient, well prepared, and motivated to quickly prioritize and execute tasks.
  • Strong communication skills in English and ability to create clear documentation required.
  • Invested in providing a superior customer experience and making a positive impact on peers and customers.
  • Punctual and timely in responding to requests, delivering communication, and documenting service.
  • Team spirit with solid organizational and time-management skills.
  • Able to navigate high pressure situations and comfortable de-escalating conflict of all levels.
  • Direct experience in troubleshooting and problem-solving issues in technology.
  • Audio DSP knowledge preferred and Crestron/QSC programming knowledge a plus.
  • Experience in any Support roles is a Plus.
  • * Ability to learn quickly with good foundation in technology is a requirement when Adequate training is provided


Other Requirements

  • Engineering Degree in Electronics is preferred
  • This position will require working in second shift (Up to 12AM) to match customer timing for the job


Radiant Technology Core Values

Quality First

Make a Positive Impact

Own It – Prioritize and Execute

Continuous Improvement

Set Clear Expectations



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