Job Title

IT Support Analyst

  • Position:
  • Salary: ₹15000 - ₹20000.01
  • Location:
  • Job ID: 05912
  • Applications: 0
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HR @ C2W

1197 Active Positions

Job Description

IT Support Analyst

Experience: 0 t0 1 years
Location : Trivandrum
Males preferred

Responsibilities

1. Responding to queries via Chat, Email, Phone.

2. Perform remote troubleshooting through diagnostic techniques and pertinent questions.

3. Record events and problems and their resolution into the Internal ticketing system.

4. Logging and processing support calls

5. Direct unresolved issues to the next level of support personnel.

Educational Qualification

1. Bachelor’s degree in Engineering (ECE/EE/CS/IT) with first class and an excellent academic background.

Or Bachelor’s Degree in any science discipline with First Class + MCA with a first class.

2. 0 – 1 Year Experience

3. Good written and oral communication skills in English is essential.

Support Shifts

1. HelpDesk will be functioning on 3 Shifts (Morning/Noon/Night).

2. Shifts will be on rotational basis.

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