Job Description
Job Brief
- Managing reservations and booking requests from customers.
- Ensuring accurate and timely reservation processing.
- Providing excellent customer service by addressing inquiries and resolving issues related to reservations.
Responsibilities
- Handling incoming reservation requests via phone, email, or online platforms.
- Confirming reservations and sending confirmation details to customers.
- Coordinating with other departments to ensure the availability of rooms or services.
- Managing cancellations and modifications to existing reservations.
- Maintaining accurate records of reservations and customer information.
Requirements and Skills
- Bachelor’s degree in Hospitality Management or a related field (preferred).
- Proven experience in a similar role within the hospitality industry.
- Excellent communication and customer service skills.
- Attention to detail and the ability to work in a fast-paced environment.
- Proficiency in reservation management software and tools.
Conclusion
In conclusion, a Reservation Executive plays a crucial role in ensuring a seamless booking experience for guests in the hospitality sector. With the right qualifications and skills, professionals in this role contribute to the success and reputation of their establishments.