Job Description
Job Description
A proven track record of helping digital footprint and driving more value to the products and clients through their content.
Develop comprehensive documentation that meets organizational standards
General ability to write clearly
Facility with technology
Talent in showing ideas graphically
Patience in problem-solving/troubleshooting
Ability to interact with SMEs (Subject Matter Experts)
Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
Evaluate current content and develop innovative approaches for improvement
Create the Product Demos and publish in the post production process
Assist and make sure to work with the internal team to keep the Customer Support manual and other manuals up to date
Act as an editor to ensure consistency in training documentation across
Preferred requirements
Proven ability to handle multiple projects simultaneously, with an eye for prioritization
Previous software development experience
Ability to efficiently and thoroughly address feedback on published content from both customers and internal support representatives
Passionate about learning and developing
Enjoy working as part of a team in a collaborative environment
Minimum requirements
Bachelor’s degree in relevant technical field
3-8 years’ industry experience as an effective technical writer
Proven ability to quickly learn and understand complex topics
Previous experience writing documentation and procedural materials for multiple audiences
Superior written and verbal communication skills, with a keen eye for detail
Experience working with engineering team to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
Strong written and verbal communications and experience working with content in multiple mediums.
Strong experience owning an end-to-end documentation creation process
Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment
A positive attitude, willing to jump in and tackle new challenges
Experience working with the following tools preferred: Confluence/JIRA, , HTML, CSS, Google Docs