Job Description
Responsibilities:
Process all passport and visa forms received on a daily basis
.· Check all details and print off relevant forms required to complete the
- Process for the embassy. Acknowledge and scan and log all passports received
.· Run reports within the system for operations and finance to assist with the
- Visa process. Return passports via the postal system on a daily basis, package visa
- Documents for special delivery. Work as part of the operations team to take calls on the visa line to help
- With enquiries from both travel agents and direct customers. Assist with phone calls and emails from client
- Amending/Cancelling existing bookings
- To undertake any reasonable task that may be required by the Operations
- Manager or any of the senior management team. Working Saturdays on a rota basis along with the other team members
- Honesty and reliability are key to this role
.· Good written and verbal communication skills
- Well-presented and portrays the company a professional manne
- Excellent telephone manner
- Computer literate
- Outgoing, ‘Can do’ attitude, proactive, takes initiative
- Understands meaning of good customer service
- Good interpersonal skills
- Keen to learn new skills within the team (all staff are cross trained
- Previous experience working in a fast paced environment and dealing with