Job Description
Key Responsibilities:
IT Support:
- Provide first-line technical support for hardware, software, and network issues.
- Diagnose and resolve IT-related problems via phone, email, or in person.
- Install, configure, and update software and hardware as needed.
- Maintain IT documentation, including system configurations and troubleshooting guides.
- Collaborate with IT teams to ensure smooth system operations and escalate complex issues when necessary.
Customer Relations:
- Act as a point of contact for customer inquiries, complaints, and service requests.
- Ensure timely resolution of customer issues while maintaining a high level of satisfaction.
- Provide guidance to customers on the proper use of IT products and services.
- Maintain and update customer interaction records in CRM systems.
- Gather customer feedback and provide insights to improve IT services.
Qualifications & Skills:
- Bachelor’s degree in IT, Computer Science, or a related field (preferred).
- 1-3 years of experience in IT support or customer service.
- Strong troubleshooting skills in Windows, macOS, and networking environments.
- Excellent verbal and written communication skills.
- Customer-focused mindset with problem-solving abilities.
- Knowledge of IT ticketing systems and CRM software is a plus.
- Ability to work in a fast-paced environment and handle multiple tasks effectively.