Job Description
Key Responsibilities
- Manage daily pharmacy operations, including dispensing medication, managing inventory, and ensuring compliance with all regulatory requirements.
- Provide excellent customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Train and supervise pharmacy staff to ensure they are knowledgeable, efficient, and providing quality service to customers.
- Develop and maintain positive relationships with healthcare providers and other stakeholders to ensure high-quality patient care.
- Monitor financial performance of the pharmacy and implement strategies to increase sales and profitability.
- Ensure compliance with all state and federal laws, regulations, and policies related to pharmacy operations.
- Maintain accurate and complete records of all transactions, inventory, and patient information.
- Maintaining and staying in contact with vendors and shippers
- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements and enhancing existing relationships to maximize sales & margin returns
- Implement effective sales & marketing strategies related to all product ranges, working with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows.
- Deliver on all targets, and drive business initiatives to an exceptional level.
- Participate in assigned projects involving industry organizations, supply chain initiatives, and other special projects.
- Organize special promotions, displays and events in the store.
- Update Area Manager on business performance, new initiatives and other pertinent issues
- Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
- Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
- Analyse sales figures and forecast future sales, analyze and interpret trends to facilitate planning
- Managing the day-to-day activity in the store and monitoring adherence to company policy, programs and procedures.
- Maintain the stability and reputation of the store by complying with legal requirements by ensuring that the licensing of the facility as well as the staffs are valid, renewed and updated.
- Maintain outstanding store condition and visual merchandising standards.
Qualifications:
- Bachelor’s degree in Pharmacy or MBA with Middle East/ Other Country Experience.
- Minimum of 3 years of experience in a pharmacy management role/Other Retail Role.
- Strong leadership and interpersonal skills.
- Fluency in English is mandatory, and knowledge of other languages is an advantage.
- Excellent communication and customer service skills.
- Ability to multitask and prioritize responsibilities.
- Proficient in pharmacy software and computer applications.
- Familiarity with state and federal pharmacy laws and regulations.