Job Title

Customer Support Executive

  • Position:
  • Salary: ₹15000 - ₹18000
  • Location: , ,
  • Job ID: 04978
  • Applications: 0
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Job Description

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support.

Responsibilities:

  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.

Requirements:

  • Any bachelor’s degree.
  • 1+ years’ experience.
  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.

Shift: -Australian Shift (early Morning)

Location: -Technopark-Trivandrum

CTC: -15K-18K

Looking for candidates from Kerala.

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