Job Title

Hardware Support Engineer

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HR @ C2W

764 Active Positions

Job Description

  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Following COMPANY’S standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Research and identify solutions to solve the issues
  • Diagnose and troubleshoot technical issues.
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Properly escalate unresolved issues to Service In-charge / Service Manager
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports as per company policy.
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients
  • Ensure additional revenue generation from all customers sites.
  • Be updated with latest technologies and technical skills and keep tool kit and calibrated Multi meter etc. always avaibale with you.
  • Preperation and submission of monthly reports
  • Ensure customer satisfaction

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Tags: Hardware support engineer, server networking, service engineer

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