Job Description
Key Responsibilities:
1. Operational Management:
o Oversee daily operations o, ensuring efficiency and smooth functioning. o Develop and implement operational policies and procedures to enhance productivity and customer satisfaction. o Monitor key performance indicators (KPIs) and ensure alignment with strategic goals.
2. Strategic Planning:
o Collaborate with the CEO to develop and execute the center’s long-term strategic plan. o Identify and evaluate new opportunities for growth and expansion, including partnerships and revenue streams. o Lead initiatives to improve operational processes and service offerings.
3. Financial Oversight:
o Manage the center’s budget, ensuring financial goals are met while controlling costs. o Oversee financial planning, including forecasting, budgeting, and financial reporting. o Ensure compliance with financial regulations and reporting requirements.
4. Team Leadership:
o Lead and mentor department heads, fostering a culture of collaboration and continuous improvement. o Ensure that all teams are aligned with the center’s mission and objectives. o Oversee talent acquisition, development, and retention to build a high-performing team.
5. Customer Experience:
o Enhance the visitor experience by ensuring high standards of service and hospitality. o Address customer feedback and implement improvements to enhance satisfaction and engagement. o Develop and oversee customer service policies and training programs.
6. Sustainability & Environmental Stewardship: o Promote sustainable practices within the center’s operations, aligning with environmental goals. o Oversee initiatives to minimize the environmental impact of the center’s activities. o Engage with environmental organizations and stakeholders to support conservation efforts.
7. Safety & Compliance:
o Ensure compliance with all local, state, and national regulations related to safety, health, and environment. o Oversee risk management and safety protocols to ensure the safety of visitors and staff. o Regularly review and update safety policies to reflect current best practices.
8. Marketing & Public Relations:
o Collaborate with the marketing team to implement marketing strategies and promote Center as a premier international tourism destination. o Ensure participation in major travel and trade events. o Represent the center in public forums, media, and community events. o Identify, build, and maintain relationships with key stakeholders, including government agencies, travel agents, NGOs, and partners.
9. Technology & Innovation:
o Oversee the implementation of technology solutions to improve operational efficiency and customer experience. o Stay updated on industry trends and integrate innovative practices to keep the center competitive. o Lead digital transformation initiatives to enhance the center’s online presence and visitor engagement.
10. Professional and Proper Dress Code:
o Ensure that all staff members adhere to a professional and appropriate dress code that aligns with the center’s standards and brand image.
Qualifications:
• Bachelor’s degree in business administration, Hospitality Management, or a related field. An MBA or equivalent advanced degree is preferred.
• Minimum of 10 years of experience in a senior operational role, preferably within the tourism, hospitality, or environmental sector.
• Proven track record of managing large teams and complex operations.
• Strong financial acumen with experience in budget management and financial planning.
• Excellent leadership, communication, and interpersonal skills.
• Passion for environmental conservation and sustainability.
• Ability to work under pressure and manage multiple priorities.
Working Conditions: • Full-time position, with occasional weekend and holiday work as required.
• On-site presence is mandatory.
• Ability to work in a dynamic and outdoor environment.