Job Title

Operations Manger

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Connecting2Work

764 Active Positions

Job Description

Roles and Responsibities

Seeking an experienced person to manage day-to day office functioning with overall responsibility that includes the management of employees assignments, work schedules, employees work assessment, employee coordination, project handing, project supervision and part of administrative responsibilities of a team of 10-15 employees.

  • Works with sales teams to help set and meet daily and quarterly goals.
  • Plays a significant role in long-term planning, project status reporting, and implementing change control processes.
  • Works closely with COO on other special planning and departmental projects.
  • Oversees and reports weekly, monthly, quarterly, and annual metrics.
  • Identifies trends and assess opportunities to improve processes and execution.
  • Completes reasonability testing and information validation prior to circulating findings and recommendations to key stakeholders.
  • Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.
  • Collaborates with transitions and onboarding team as needed.
  • Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required.
  • Assesses a variety of situations and provide clarity to team and stakeholders.
  • Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.
  • Solicits and responds to feedback while gaining commitment and support.
  • Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.
  • Stays up to date on industry regulations, trends, and technology.
  • Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance to regulatory-based best practices.
Tags: manager, operation

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