Job Title

Senior Executive – Client Relations

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HR @ C2W

216 Active Positions

Job Description

Job Role

The incumbent  will be solely responsible for maintaining relationship and servicing for both existing and new clients.

Responsibility

  •  Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  •  Must act as a bridge between the company and its current market and future markets.
  • Display efficiency in gathering market and customer info to enable negotiations regarding variations in prices, delivery and customer specifications to their managers.
  • Help management in forthcoming products and discuss on special promotions.
  • Record sales and order information and report the same to the sales/ marketing department.

 Qualification & Experience

  • Any Graduate / Post Graduate ( Preferably B Tech / BCA /MCA / MBA)
  • Most Important  : Fluency in Spoken Hindi and English ( Mandator)
  • 1 – 3 yrs of Core experience in After Sales- Client / Customer Support.  ( Desirable)

 

 

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Tags: client executive, customer care, customer service

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