The incumbent will be solely responsible for maintaining relationship and servicing for both existing and new clients.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Must act as a bridge between the company and its current market and future markets.
- Display efficiency in gathering market and customer info to enable negotiations regarding variations in prices, delivery and customer specifications to their managers.
- Help management in forthcoming products and discuss on special promotions.
- Record sales and order information and report the same to the sales/ marketing department.
Qualification & Experience
- Any Graduate / Post Graduate ( Preferably B Tech / BCA /MCA / MBA)
- Most Important : Fluency in Spoken Hindi and English ( Mandator)
- 1 – 3 yrs of Core experience in After Sales- Client / Customer Support. ( Desirable)