Job Description
Job Summary
We are seeking an experienced Sales & Client Management Manager who will be
primarily responsible for identifying and converting qualified leads generated by the
marketing team (online and offline) into clients. The role involves end-to-end sales
ownership—from lead engagement and closure to long-term client relationship
management and account growth.
Key Responsibilities
Lead Conversion & Sales Closure
1. Actively engage and convert online and offline leads generated by the
marketing team into confirmed clients.
2. Follow up on inbound leads from digital campaigns, events, referrals, walk
ins, and partnerships.
3. Understand client requirements and propose suitable solutions/services.
4. Conduct sales meetings, product/service presentations, and negotiations to
close deals.
5. Ensure timely follow-ups and maintain a high lead-to-conversion ratio.
Client Management & Relationship Building
1. Serve as the single point of contact for assigned clients post-conversion.
2. Build and maintain strong, long-term client relationships to ensure retention.
3. Coordinate with internal teams to ensure smooth onboarding and service
delivery.
4. Handle client queries, concerns, and escalations professionally.
Account Growth & Retention
1. Identify upselling and cross-selling opportunities within existing clients.
2. Conduct periodic reviews to understand client satisfaction and future needs.
3. Ensure repeat business and referrals from existing clients.
Reporting & Coordination
1. Maintain accurate records of leads, conversions, and client interactions in
CRM systems.
2. Track lead status, conversion rates, and revenue generated.
3. Share feedback with the marketing team to improve lead quality and campaign
effectiveness.
4. Prepare weekly and monthly sales performance reports for management.
Required Skills & Qualifications
Minimum 5+ years of experience in sales, lead conversion, and client
management.
Strong experience in handling inbound leads and closing deals.
Excellent communication, persuasion, and negotiation skills.
Ability to work closely with marketing teams and follow structured sales
processes.
Strong time management and follow-up discipline.
Proficiency in CRM tools and MS Office.