Job Title

Technical Support Analyst

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Job Description

The main function of a Technical Support Analyst is to provide 3rd line or specialist support to computer system users. The Support Analyst is responsible for providing support to server infrastructure, LAN WAN networks and VMWare by answering questions or resolving problems in person, via telephone or from a remote location. Look for immediate joiners.

Job Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a high complexity

• Consult on server/network/application problems and provide suitable solutions

• Enter commands and observe system functioning to verify correct operations and detect errors

• Maintain full documentation of communication transactions, problems and remedial actions taken, or other solution activities

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Skills:

• Excellent communication and interpersonal skills

• Strong knowledge of procedures used for installations, modification, maintenance and repair of IT hardware and software

Experience/Education: 

• Bachelor’s degree in computer related field or equivalent training required

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills

• Basic ability to work independently and manage one’s time • Experience in 3rd line or specialist support

• Experience in Hyper-V or VMWare support • Experience supporting Microsoft 365, Active Directory, Windows 10, Strong network experience

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