Job Title

Front Office Executive(Female)

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Required Skills:

HR @ C2W

1199 Active Positions

Job Description


  • Follow up customer calls where necessary
  • Complete call logs and produce call reports
  • Answer calls professionally
  • Respond to customer inquiries
  • Research required information using available resources
  • Handle and resolve customer complaints
  • Enter customer information
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Stay current with system information, changes and updates
  • Greet and welcome guests as soon as they arrive at the office
  • Direct visitors to the appropriate person and office
  • Answer, screen and forward incoming phone calls
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
  • Provide basic and accurate information in-person and via phone/email
  • Receive, sort and distribute daily mail/deliveries
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Order front office supplies and keep inventory of stock
  • Update calendars and schedule meetings
  • Arrange travel and accommodations, and prepare vouchers
  • Keep updated records of office expenses and costs
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing etc.

Preferred Skills:

Ø  Computer Literacy

Ø  Effective Written and Verbal Communication Skills

Ø  Guest Service

Ø  Able to work flexible schedule

Ø  Strong Interpersonal Skills

Ø  Multiple Language Knowledge

Ø  Neat and Professional Appearance

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Tags: front desk, Front Office, front office executive, reception, receptionist, secretary

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