- Day-to-day management and administration of the G Suite platform
- Provide support for Google Apps suite including applications like GADS, GASMO, SSO, Sites
- Development of Google-based tools, such as forms, sites and document libraries
- Ensuring accurate and timely resolution for assigned issues
- Providing front line end user support for multiple clients
- Noticing trends and devising long term solutions to recurring problems
- Escalate issues as needed
- Experience level 2-5 years
- Excellent verbal communication in English
- Mandatory experience
- Technical support handling US clients over the phone
- Should have done the first level of phone support in their current role.
- Technical skills
- Candidates should have application support experience – role is L2 / Tier 2 support.
- Candidates should have worked in either Office 365/G-Suite support.
- Performed trouble shooting over the phone while in remote session with clients.
- Experience in Power Shell/Linux
- Desirable – G Suite /Google Cloud platform support experience.
- Knowledge in any cloud platform, preferably Google cloud
- Should have worked in a system with good process environment – ticketing system, escalation path, with daily/weekly reporting.
- Get Google certified in 3 months.
- Should be ready to work in US business hours.
- Location – Trivandrum (Technopark)
- Availability – Should be ready to join before September 30th.