Job Title

Technical Support Engineer

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Amardeep C

53 Active Positions

Job Description

Job Description:

  • Day-to-day management and administration of the G Suite platform
  • Provide support for Google Apps suite including applications like GADS, GASMO, SSO, Sites
  • Development of Google-based tools, such as forms, sites and document libraries
  • Ensuring accurate and timely resolution for assigned issues
  • Providing front line end user support for multiple clients
  • Noticing trends and devising long term solutions to recurring problems
  • Escalate issues as needed

 

Preferred Skills:

  • Experience level 2-5 years
  • Excellent verbal communication in English
  • Mandatory experience
  • Technical support handling  US clients over the phone
  • Should have done the first level of phone support in their current role.
  • Technical skills
  • Candidates should have application support experience – role is  L2  / Tier 2 support.
  • Candidates should have worked in either Office 365/G-Suite support.
  • Performed trouble shooting over the phone while in remote session with clients.
  • Experience in Power Shell/Linux
  • Desirable – G Suite /Google Cloud platform support experience.
  • Knowledge in any cloud platform, preferably Google cloud
  • Should have worked in a system with good process environment – ticketing system, escalation path, with daily/weekly reporting.
  • Get Google certified in 3 months.
  • Should be ready to work in US business hours.
  • Location – Trivandrum (Technopark)
  • Availability – Should be ready to join before September 30th.

Apply Here

Tags: cloud platform, G Suite, Google cloud, Office 365

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